“This seems like a lot of work.”
“What do I have to do?”
“I’m not comfortable with computer-based testing.”
These are all valid concerns raised by new Examsoft users and the types of concerns which need to be considered when rolling out a new initiative. As computer-based testing was recently introduced to the College of Pharmacy & Health Sciences, the Office of Assessment has been named its Key Examsoft Administrators. A great deal of information was compiled during our recent pilot phase, which ultimately led to the creation of an instructional user manual tailored to the needs of our specific programs.
Information was collected by tracking the issues experienced during exams’ administrations, disseminating student surveys, & collaborating with faculty. Observing new users as they were introduced to Examsoft during training sessions and taking note of their concerns alerted us of elements which are crucial to helping new users understand Examsoft. All this information accumulated into a wealth of knowledge we now held and the next logical step was to share it with fellow users.
The manual provides a complete look at delivering computer-based assessments. It is intended to be the first resource for new users to utilize when building an exam. It promotes a ‘help yourself’ approach while still having other lines of support in place. The Key Administrators are available to any new or current users and the resources already offered by Examsoft are still actively promoted. In designing the manual, we opted to provide certain details, so users can better visualize how the software’s many functions are connected, as well as, insight into an exam taker’s experience.
As specific plans for computer-based testing in courses of upcoming semesters are finalized, roles & responsibilities within each course will be established. The manual will be distributed to faculty users whose courses are ultimately authorized to use the software. We will continue to monitor all issues experienced by students and users, so we may continue evolving our computer-based testing practices to best track learning outcomes and student success.